Fenix Store Reviews
Fenix Store Customer Reviews (7)
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Fenix Store Customer’s Q&A
Fenix Store FAQs
About fenix-store.com Prices and Cost?
The Fenix Store offers a variety of products with different prices. Here are some examples: The Fenix HM75R Rechargeable Industrial Headlamp with 1600 Lumens is priced at $169.95. The Fenix HM65R-T V2 Rechargeable Lightweight Trail Running Headlamp is available for $104.95. The Fenix BC15R Lightweight Rechargeable Bicycle Light can be purchased for $36.95. The Fenix LR60R Rotary Switch Rechargeable Searchlight with 21000 Lumens is sold for $419.95. The Fenix TK22R Rechargeable Tactical & Duty Flashlight is priced at $139.95. The Fenix E28R V2 Rechargeable EDC Flashlight is available for $64.95. The Fenix HT18R Rechargeable LED Hunting Light is sold for $159.95. The Fenix LD30R High-Performance Lightweight Flashlight can be purchased for $79.95. These are just a few examples of the products and their prices available on the Fenix Store. Prices may vary based on the product type, features, and specifications.
What is the warranty policy of Fenix Store?
Fenix Store offers a Limited Lifetime Warranty. There is a full-coverage period where both parts and labor are covered. After the Full-Coverage period is over, there is a Limited-coverage Warranty for the life of your light. If your Fenix light is not working correctly and/or you believe there is a manufacturing defect, Fenix Store will facilitate the repair or replacement of your item at their distributor and wholesale partner's repair center. If you purchased the Extend product protection coverage, you can learn more about coverage and file a claim for your damaged item.
Fenix Store offers a 15-day Free Replacement. Fenix will replace products with a manufacturing defect if you submit a warranty claim within 15 days of receiving your order. Fenix also offers 1 to 5-year Free Repair. Fenix will repair a light free of charge within 1 to 5 years of purchase if problems develop with normal use. Different warranty periods apply for different products. For example, flashlights, headlamps, bike lights, lanterns (including rechargeable lights) that do not have a built-in battery have a warranty of 5 years (battery for 1 year). Flashlights, headlamps, bike lights, lanterns with built-in battery have a warranty of 2 years (battery included). Rechargeable batteries, chargers, bike mount, and Remote pressure switch have a warranty of 1 year.
The limited lifetime warranty does not apply to any of the following situations: Defective due to normal wear and tear, Defective due to rough handling, Product defect or damage caused by battery leakage or battery misuse. If you have a problem with your Fenix light but it's outside of the full coverage warranty period, Fenix Store will do their best to help but there is a chance that parts won't be available. If the item can be repaired, it will be fixed and you will receive an invoice for the cost of parts used to repair the item. If the item is not repairable, a discount will be offered on the purchase of a new product.
How can I pay for my order on Fenix Store?
There are several ways to pay for an order on the Fenix Store. One option is to use Afterpay at checkout. If you already have an Afterpay account, simply log in and complete your checkout. If you are new to Afterpay, you can sign up while you checkout with The Fenix by following the prompts. Another option is to pay via PayPal. Orders paid via PayPal will never require Manual Verification because of PayPal's internal protections. Please ensure to choose the payment method that suits you best.
About fenix-store.com Popular Products and Services?
"Fenix-store.com" is an official Fenix retailer since 2006. It offers a wide range of products including flashlights, headlamps, bike lights, camping lanterns, and accessories. Some of the popular products include the Fenix HM75R Rechargeable Industrial Headlamp with 1600 Lumens, the Fenix HM65R-T V2 Rechargeable Lightweight Trail Running Headlamp, the Fenix BC15R Lightweight Rechargeable Bicycle Light, and the Fenix LR60R Rotary Switch Rechargeable Searchlight with 21000 Lumens. The store also offers free shipping for orders over $25 and has a rewards program for frequent buyers. It is known for its exceptional customer service and provides warranty service and repair for a wide selection of Fenix lights. Fenix releases upgraded LED flashlights with the newest technology to support the demand for performance lighting tools every year. The store services various professional and recreational industries.
What is the payment method for fenix-store.com?
The payment methods accepted by fenix-store.com include Visa, Mastercard, American Express, Discover, PayPal, and Venmo. It's important to provide current, complete, and accurate purchase and account information for all purchases made via the site. This includes updating account and payment information, such as email address, payment method, and payment card expiration date, as needed.
Can you tell me more about Fenix store?
Fenix Store is an authorized retailer of Fenix products, offering a wide range of high-quality flashlights, headlamps, lanterns, and bike lights for various activities and purposes. The store has been serving customers since 2006, making it the oldest and largest officially licensed retailer of Fenix products in the world. The core mission of the store is to serve customers and help them select and use these high-quality Fenix lights in whatever environment they're in and for whatever purpose they need. Fenix Store is also known for its exceptional customer service and offers warranty service and repair for a wide selection of Fenix lights. The store also offers free shipping on all orders over $25 and has a generous rewards program. Fenix releases upgraded LED flashlights with the newest technology to support the ever-growing demand for performance lighting tools every year. The store services various professional and recreational industries, including law enforcement, safety professionals, wildlife conservation, pest inspectors, correctional officers, security guards, oil & gas, engineering, telecommunications, aviation, construction, facilities management, manufacturing, medical, military, chemical, transportation, rail, home inspectors, search and rescue, geological research, and many more. Fenix Store is committed to customer satisfaction and will do everything it can to assist customers with finding a suitable flashlight and making sure that they are happy with it for years to come.
fenix-store.com Return Policy?
Fenix Store has a Satisfaction-Guaranteed Return and Exchange Policy. Customers can return their light if they are not completely satisfied. The return options include a full refund back to your form of payment, store credit (gift card), or an exchange. If customers choose to receive store credit for their return, they will be provided with a gift card equal to the amount paid for the item plus an additional $5 above the value of their return. If customers decide to exchange their purchased item for something different, they will receive a 10% discount on the price of the new product. Returns must be initiated within 30 days of purchase for a refund or exchange and within 90 days of purchase to receive store credit. All items returned must be in like-new, re-sellable condition.
In terms of shipping, Fenix Store offers free shipping for all customers for purchases over $25. Orders placed by 12:30 p.m. Central Time will often ship the same day whenever possible. The company ships by the least expensive method which is typically USPS first class mail.
What is the contact information for Fenix Store?
The contact information for Fenix Store is as follows:
- Email: support@fenix-store.com
- Phone: 877-449-3301
- Hours of Operation: Monday-Friday 8:00 am to 4:00 pm MST
- Toll Free: 888-775-9996
- Fax: 888-775-9991
For warranty/service work, Fenix Store can be contacted at 800-616-1326 Ext. 2 or via email at support@fenix-store.com.